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Service without compromise.

First-class advice right from the start.

sesamsec access control solutions deliver not only through best-in-class products and software. It is the dedicated service that inspires our customers and partners. You can simply feel that we are passionate about our work. We provide detailed advice for product selection, are always on our toes when it comes to technical issues, and continue to develop your solution further after implementation—so that you get the best out of it at all times.

For every phase in the process, you will find a contact person who is committed to your needs. From sales professionals to customer service and experienced technicians. In Munich, Dubai, Tokyo. Even 24/7. Because security can't wait. Find out more below!

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It simply works: your access control.

For us, security is more than just cool technology. It is a feeling that is, ideally, always there. That's what we strive for as your partner in the project. With sesamsec, you can be sure that someone cares and has your interests in mind. From the careful selection of your access control solution to smooth operation. And far beyond. We care so you don't have to, along the entire value chain.

Service as we live it.

Precision

We analyze the status quo, determine your needs and develop a customized access control scenario for your project.

Preparation

The "how" in implementation. We schedule the implementation and rollout so that everything runs like clockwork. Step by step, transparent and precisely timed.

Implementation

We implement your custom-fit solution on site, cooperate with adjacent vendors, adhere to agreements and keep an eye on the big picture. This is how we contribute to the achievement of your goals.

Reliability

We are also at your side during ongoing operation, continuously developing your access control solution and ensuring that your investment really pays off.

Knowledge transfer

We pass on our knowledge to your internal teams. In training sessions and courses, they learn to use our solutions to your advantage every day.

Fast response times

Security is a 24/7 issue. That's why we are always there for you. Worldwide and with short response times. On the phone, by e-mail, in a remote session and, of course, personally on-site if required.

Transparent prices

With us, you always know exactly where you stand. We set our prices fairly and transparently—without surprises. 100 % reliable. Just like a partner.

There for you at every stage.

Initial consultation We determine your needs: tailor-made

In a guided process, we analyze which access control solution is suitable for your project—and also document this for you. The feasibility study checks whether the solution approaches can also be implemented and what aspects require particular attention. With a project and rollout plan, you gain certainty with regard to timelines, costs and other resources. Throughout the entire consulting phase, we are at your side with advice and practical support and answer your questions in detail.

Our services

  • Consulting for the optimal configuration
  • Feasibility studies / proof-of-concept
  • Project and rollout planning

Implementation and development support So that everything runs smoothly—right from the start

During the implementation phase, we take a careful approach. We take care of the hardware and software integration and configure your access control solution exactly the way you want it. Individually, reliably, with an eye for detail. Testing and protocol verification are also part of this phase. The end result is a 100% secure solution that has been put through its paces.

Our services

  • Integration of hardware and software
  • Application development (Win, Mac, iOS, Android)
  • Product configuration and customization
  • Hardware testing and customization
  • Communication protocols
  • Encryption and security solutions

Service & support during operation Get the most out of your solution!

We accompany you in the ongoing optimization of your solution. You don't have to worry about upgrades or reconfigurations: we take care of that, often even remotely. Should technical problems arise, we are immediately at your side with solutions and thus ensure the continuous availability of your application. 24/7. Worldwide. In many languages. We train your teams and provide you with comprehensive documentation, manuals and source codes. It’s all completely transparent. It’s all completely understandable.

Our services

  • Technical support
  • Performance optimization
  • Reconfiguration and upgrades
  • Remote management solutions
  • Training and empowerment
  • Self-service Knowledge Center
  • Software package

sesamsec. Partner to the professionals.

You want to satisfy your customers 100%. Whether as an OEM, system integrator or installer. We support you in this. As a partner in the project, we offer you strong added value with high-quality access control solutions. Your customers will also be impressed. We call it "Access-as-a-service". Sounds interesting? It is. Let us bundle our expertise. And inspire customers.

Special designs. A standard at sesamec.

Are your customers approaching you with increasingly complex requirements? We know. The desire for individual solutions for access control, especially in entrance areas, is becoming more and more prevalent. Due to our highly vertically integrated manufacturing and our quality promise "Made in Germany", we are happy to meet these special demands. Talk to us! Together with you, we develop individual design variants of our readers if required and also implement special technical solutions.

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